Account Deletion

You have the right to delete your Valoa AI account and all personal data associated with it at any time. Once deleted, your account cannot be recovered.

How to Delete Your Account

To request account deletion, send an email to our support team from the email address associated with your account:

What to Include in Your Email

• The subject line: Account Deletion Request
• The email address linked to your Valoa AI account
• Your full name (as registered)

What Happens Next

• We will verify your identity to protect against unauthorised deletion requests.
• Your account and all associated personal data will be permanently deleted within 30 days of your verified request.
• You will receive a confirmation email once the deletion is complete.

Data Removed Upon Deletion

When your account is deleted, we permanently remove:

• Your profile information (name, email address, preferences)
• All conversation and voice session data
• Subscription and billing history
• Any other personal data tied to your account

Some data may be retained for a limited period where required by law (e.g., transaction records for tax purposes), in accordance with our Privacy Policy.

Questions?

If you have any questions about account deletion or your data, please contact us at delete_account@valoa.app.